Location: Harbor Point, Baltimore, MD
Role Type: Full Time

Position Overview

The Senior Property Manager is responsible for the overall management, operation and financial performance of the T. Rowe Price Global Headquarters and serves as the operational leader for the Harbor Point campus property management platform. This position directs all aspects of property operations, budgeting, tenant relations, capital planning, lease administration, and building services while ensuring exceptional service delivery to tenants and ownership.

The Senior Property Manager also establishes operational standards across the Harbor Point campus, provides guidance and oversight to property management personnel, coordinates campus-wide initiatives, and drives continuous improvement throughout the portfolio. This role serves as a strategic partner to ownership and Asset Management to maximize asset value and tenant satisfaction while maintaining first-class operational performance.

Responsibilities

• Maintains primary relationships and communication with high-profile tenants, ensuring their needs are continually met and positive relationships are fostered.

• Ensures compliance with all lease-required obligations of the Landlord to the Tenant.

• Oversees the daily maintenance, upkeep, and condition of the property.

• Ensures tenant requests/needs are being met by management and engineering through review of SLA requirements.

• Maintains current contracts for all required services, oversees RFPs, and works with the assistant manager to award contracts.

• Serves as the primary ownership representative for the asset and provides strategic recommendations regarding operations, capital planning, leasing support, tenant retention, and asset enhancement opportunities.

• Conducts regular property inspections with the management and engineering staff.

• Develops and executes capital improvement projects, building system enhancements, sustainability initiatives and major repair programs, including oversight of tenant improvement projects, in coordination with ownership, engineering staff, and consultants.

• Ensures vacant spaces are always prepared and ready for marketing to leasing prospects.

• Creates monthly reports for ownership, providing variance comments as required.

• Oversees third-party contractors and ensures compliance with contractual scope, service levels, safety requirements, and performance standards.

• Creates and maintains lease abstracts and ensures that all applicable lease provisions and obligations are followed.

• Works with ownership and brokers regarding the leasing of vacant spaces.

• Responsible for developing, planning, and coordinating tenant relations events.

• Works with the parking operator to monitor and maximize parking revenue.

• Leads campus-wide initiatives involving security, life safety, emergency preparedness, parking operations, sustainability, and tenant experience, including coordination with local jurisdictions.

• Provides operational leadership and oversight to property management personnel across the Harbor Point campus. Establishes reporting requirements, reviews key deliverables, and ensures budgets, reconciliations, owner reports, tenant communications, and other required submissions are accurate and completed within established timeframes.

• Serves as the escalation point for complex tenant, operational, financial and personnel matters across the Harbor Point campus and promotes consistent service delivery and operating standards.

• Establishes and maintains campus-wide operating procedures, management standards, reporting requirements, and best practices.

• Leads regular property management meetings and operational reviews to monitor deadlines, resolve issues, and advance portfolio-wide initiatives.

• Reviews operational and financial performance metrics for assigned Harbor Point properties and partners with Asset Management to identify corrective actions and improvement opportunities.

• Coordinates resource sharing and staffing strategies across Harbor Point properties to support efficient and consistent operations.

• Ensures compliance with applicable laws and regulations, management agreements, life safety requirements, insurance obligations, and risk management standards.

• Oversees emergency response planning, business continuity planning, and incident reporting procedures for the property and campus operations.

• Develops tenant retention strategies and proactively identifies opportunities to enhance tenant satisfaction and workplace experience.

• Other duties as assigned.

Qualifications

• Strong analytic skills, including real estate operations and budget formulation; familiarity with property management financial documents and processes; in-depth and hands-on understanding of property management systems and processes.

• Ability to provide inspired and positive supervision and management of staff, including a team-oriented approach and successful track record of developing effective working relationships with colleagues, vendors, and consultants.

• Outstanding communication skills, both verbal and written, and the ability to comfortably interact with both in-house staff and outside contacts.

• Outstanding organizational and multitasking skills; ability to work independently and take strong initiative.

• Ability to respond to sensitive issues.

• Creative problem-solving skills.

• Advanced knowledge of real estate financial principles, lease language, and terms.

• Minimum eight years of commercial property management experience, including experience managing Class A office assets and supervising management and engineering personnel.

• Advanced knowledge of Microsoft Office.

• Advanced knowledge of Yardi, MRI, Kardin, or equivalent property management and accounting software is preferred.

Education

• Bachelor’s Degree, preferably with a concentration in real estate, construction, management, or a business-related degree.

• RPA, CPM, or other real estate designation preferred

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